FAQs

My despatch times vary depending on the time of year and how busy I am but I’m always going as fast as I can! 

Here are some lead times (last updated April 2021):

– 1-2 weeks for Beanies, Headbands and Accessories

– 2-3 weeks for Scarves

– Up to a month for Cardigans and Sweaters

If you ever need anything urgently (for a birthday etc) then please let us know in the notes section of your order and we’ll do our best – if it’s REALLY IMPORTANT that it makes it on time please email us first to check we can manage it.

Assuming you’ve typed the correct email address in with your order you can expect to receive the following emails from us (Please check your junk folder in case they end up in there):

1. Confirmation: An order confirmation email from us which you should receive immediately. (If your order includes a pattern, the pattern will be in your order conformation email) 

2. Status: An update when your order changes status.

3. Despatch: When your order is complete and has left us, you’ll receive an email to confirm and if it has tracking the details and tracking number will be included in this email.

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